Privacy Policy

1. Who we are

The 24na7 website and related services are operated by:

Private entrepreneur Bulavka Maryna Mykolayivna
Registration number: 3420609528
Registered address: Kharkiv av. 174, ap. 148, Kyiv, Ukraine, 02121
Contact email: info@24na7.net

In this Privacy Policy, “24na7”, “we”, “us” and “our” refer to the entity identified above.

2. Personal data we collect

Depending on how you use our website and services, we may collect the following categories of personal data.

Account and authentication data

When you register or log in using email, Google or Facebook, we may receive or process:

  • your name;
  • email address;
  • Google ID or Facebook ID;
  • profile image or avatar, where available;
  • account credentials and authentication information;
  • login dates, session information and security logs.

Google and Facebook only provide information that you have authorised them to share with us.

Contact, order and customer data

When you contact us, submit a request or order our services, we may collect:

  • your name;
  • telephone number;
  • email address;
  • company name and business details;
  • delivery and billing information;
  • information contained in your messages;
  • information relating to your orders, payments and customer support requests.

SIM and service-related data

Where applicable to the services you use, we may process:

  • SIM or eSIM identifiers;
  • selected tariff and account settings;
  • SIM activation and status information;
  • traffic volume and service usage metadata;
  • billing records;
  • technical and customer support logs.

Technical and website usage data

When you visit the website, we may automatically collect:

  • IP address;
  • browser and device type;
  • operating system;
  • approximate location derived from the IP address;
  • visited pages and interaction information;
  • cookies and similar technologies;
  • security and diagnostic logs.

3. How we use personal data

We may process personal data to:

  • create and administer user accounts;
  • authenticate users through email, Google or Facebook;
  • provide, manage and support our SIM and IoT services;
  • process orders, payments and deliveries;
  • respond to enquiries and customer support requests;
  • maintain website and account security;
  • prevent fraud, abuse and unauthorised access;
  • analyse and improve the website and our services;
  • maintain accounting, tax and transaction records;
  • comply with applicable legal and regulatory obligations;
  • establish, exercise or defend legal claims.

Where applicable, we process personal data on the basis of:

  • performance of a contract or steps taken before entering into a contract;
  • compliance with a legal obligation;
  • our legitimate interests in operating and protecting our business and services;
  • your consent, particularly for optional cookies, analytics or marketing communications.

4. Cookies and analytics

We may use necessary cookies to provide login, security and website functionality.

Subject to your consent where required, we may also use analytics and similar technologies, including services managed through Google Tag Manager, to understand how visitors use our website and to improve its performance.

You can manage cookies through the cookie settings displayed on the website and through your browser settings.

5. Sharing of personal data

We do not sell personal data.

We may disclose personal data only where reasonably necessary to:

  • hosting, cloud infrastructure and database providers;
  • Google and Meta when their authentication services are used;
  • email, CRM and customer support service providers;
  • payment, accounting, delivery and logistics providers;
  • telecommunications operators and SIM-platform providers;
  • analytics and website security providers;
  • professional advisers, including accountants and lawyers;
  • public authorities where disclosure is required by law.

These providers may process personal data only for the relevant service or as otherwise permitted by applicable law.

6. International data transfers

Some service providers may process information in countries other than the country in which you are located.

Where required by applicable data protection law, we use appropriate safeguards for international data transfers, including contractual and organisational safeguards.

7. Data retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.

Account data is generally retained while your account remains active. Following account closure, some information may be retained where required for:

  • accounting and taxation;
  • contractual record-keeping;
  • fraud prevention and security;
  • resolving disputes;
  • compliance with legal obligations.

Residual copies may remain in secure backups until they are deleted through the normal backup retention cycle.

8. Your rights

Subject to applicable law, you may have the right to:

  • obtain information about the processing of your personal data;
  • request access to your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of your personal data;
  • request restriction of processing;
  • object to certain processing;
  • withdraw consent at any time;
  • request data portability where applicable;
  • submit a complaint to the competent data protection authority.

To exercise your rights, contact us at info@24na7.net.

We may ask you to provide information reasonably necessary to verify your identity.

9. Account and data deletion

To request deletion of your 24na7 account and associated personal data, you may:

We normally process deletion requests within three business days. Certain information may be retained where required by law, for legitimate security purposes, or within secure backups until the normal backup cycle is completed.

Google login

You can revoke 24na7’s access to your Google Account through the connections or third-party access section of your Google Account settings.

Revoking Google access prevents further access through Google but does not automatically delete information already stored by 24na7. To delete your 24na7 account and stored data, you must also submit a deletion request to us.

Facebook login

You can remove 24na7 from your Facebook account through:

Facebook Settings and privacy → Settings → Apps and Websites → 24na7 → Remove.

Removing Facebook access prevents further access through Facebook but may not automatically delete information already stored by 24na7. To ensure deletion of your 24na7 account and stored data, submit a request using the email address or contact form above.

10. Data security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

However, no online service or data transmission method can be guaranteed to be completely secure.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version of the Privacy Policy will always be published on this page.

12. Contact information

For questions concerning this Privacy Policy, personal data processing or account deletion, contact:

Private entrepreneur Bulavka Maryna Mykolayivna
Email: info@24na7.net
Contact form: https://24na7.net/contacts/
Address: Kharkiv av. 174, ap. 148, Kyiv, Ukraine, 02121